The range of your product depends on a number of different factors. To be able to drive as far as possible, it is important to be careful about which mode you drive in (eco-mode must be used for optimal range) and make sure that you have the right air pressure in the tires (if the product has pneumatic tires).
The range also depends on the terrain, weight of the driver, speed, temperature, etc. Keep in mind that the range stated on the products is the optimal range.
The test carried out by the manufacturer has been carried out under optimal conditions with a driver of around 60 kg. If you want to be able to run the same range as stated on our website, all these factors must be fulfilled.
If you are still unsure if there is anything wrong with the battery or scooter, please send us an inquiry!