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Orders are sorted and processed depending on whether the product you ordered is in stock. It may take up to 1 working day from the date the order is placed until the order is processed at the warehouse. In this article you will find our different order statuses and what they mean.

How to check your order status 

You can click on the link below and log in to see your order status. Du kan trykke på linken nedenfor og logge inn for å se status på din bestilling. If you placed an order without registering: register with the same email that the order was placed with and then try the link below again.

https://e-wheels.no/konto/ordrehistorikk

Order status - what they mean

• Received - not sent: Your order is registered and will be processed consecutively if the product is in stock. 
• Sent:Your order is either dispatched from our warehouse or ready for pickup at our store (depending on your preferred delivery option). If your order has this status, but no tracking information is shown, we are still waiting for the parcel to be registered at Bring. Tracking is only available once the order has been sent, normally within 24 hours and by the latest 2 working days.
  Not received a tracking number? Press here to see what you can do.    
• F-Product name: This means that your pre-order is registered and you are secured to receive your desired product with the batch you ordered from.
  
  

Products in stock have an expected  1-4 working days delivery time.

The product will normally be sent the same working day as the order is placed if placed before 10.00 AM. Delivery time can vary somewhat depending on delivery address. Delays at Bring may occur due to unforeseen external events and high demand. Orders placed after 10.00 AM will be sent from our warehouse the next day.

If tracking does not update - Press here. 

Pre-orders

Products that are not in stock kan be pre-ordered so that you are secured delivery with the next batch that arrives. Estimated delivery time on pre-orders is always shown on the products website.

See illustration below of where to look for if the product is in stock, and if not, when estimated delivery will be.

Updated delivery time do you find on the product page. This is the date that applies to the product you have pre-ordered. In the event of delays, the delivery date will be updated on the PRODUCT PAGE. It is not possible to get any product before that date, as there are no products available.

Delivery time is an estimate

Keep in mind that the delivery time on pre-orders is an estimate - as accurate as possible. As unforeseen events may occur along the way, the date cannot be guaranteed to be 100% accurate. The Corona outbreak, for example, affected the delivery time for seasonal products, and we naturally could not have foreseen this.

Delay that may occur just before the delivery time

The products must go through customs, this usually takes a maximum of one day, but may in some cases take up to several days. This depends on whether the party is selected for a thorough check or not. This is unfortunate for both buyer and seller, but all in all we should be grateful that customs are doing a thorough job of securing our country.

Example:

An electric scooter with a delivery time of 25 May has been pre-ordered. Then it is May 25 which is valid, and no products are available before that time.
If there is a question about the delivery time, it can easily be checked even on the product page, as this is updated continuously and becomes more accurate as the delivery approaches.

Here you will find the delivery time

It usually takes 2-3 weeks from the workshop receives the product until it has been repaired, depending on how many problems your scooter has. During busy times (Apr-Sept), the waiting time is 4-6 weeks.

The workshop has a queuing system, where it is the date the product arrives at the workshop the service time is calculated from. If the product is to be returned, it will be packed the same day it is repaired and the shipping takes approx. 1-4 days.

A mechanic is not always required to repair a problem, many issues can be easily solved yourself. A good dialogue with the workshop's customer service can often save a lot of time. It is therefore important for the workshop that the information they need to make an accurate diagnosis emerges, so that the optimal solution is achieved.

How to return the product?

For service:

Contact and arrange with the workshop in advance. If there is a defect in the product that is covered by the warranty, we cover the shipping via a shipping label. If it is true that it is not covered by a guarantee, you will have to cover the costs of shipping yourself.

When using the right of withdrawal:

The buyer must bear the cost of returning the goods if the right of withdrawal is used. Return the item in original packaging.

The buyer can inspect the product before he or she regrets the purchase. It must still be possible to return the item to the seller in approximately the same condition and quantity as it was in when the buyer received it. The seller may demand that the consumer compensate for the reduction in value as a result of the buyer's handling of the goods which has not been necessary to determine the nature, properties and function of the goods. Read more about the right of withdrawal and purchase conditions here.

This is what you do:
1. Contact our customer service if you want to use the right of withdrawal. We have the option to stop the order until the order is activated and packed by the warehouse.

2. If the item has already been sent out, you can use the right of withdrawal form that you received in the order confirmation.

3. Then send the product to:

For Norwegian customers: 
E-wheels Norge AS
Betongveien 12, Hokksund
3000 Drammen

For Swedish, Finnish, Danish and French customers:
E-Wheels Europe AB
Datavägen 31
436 32 Askim