When can I exercise the right of withdrawal?
The buyer may regret the purchase of the item in accordance with the provisions of the Right of Withdrawal Act. Right of withdrawal means that the buyer can return the item to the seller without reason, even if there is no defect in it and even if it has not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days after the item, the prescribed information about the right of withdrawal, and the right of withdrawal form has been received. The right of withdrawal can only be used on items ordered online, not in stores.
Postponement of the right of withdrawal
If the buyer receives the cancellation form and the necessary information at a later date than when the goods are delivered, the cancellation period begins to run from the day the buyer receives the right of withdrawal form and the information. If the buyer has not received sufficient information or a right of withdrawal form, the withdrawal period will still expire 3 months after the item has been received. If the buyer has not received information about the right of withdrawal at all, the deadline will be 1 year.
How to approach when using the right of withdrawal
The notification from the buyer to the seller about the use of the right of withdrawal should, for evidentiary reasons, be in writing (right of withdrawal form, e-mail, fax or letter), and it must contain information on how the buyer will return the item to the seller.
The buyer shall, without undue delay, and no later than 14 days from notification after the right of withdrawal was granted, send the goods back, or hand them over to the seller if the seller has not offered to pick up the goods.
If the buyer has expressly chosen a different type of delivery than the standard delivery offered by the seller, the seller shall nevertheless not pay the additional costs this entailed.
Payment and refund whn using the right of withdrawal
Refunds shall be made without undue delay, and no later than 14 days from when the seller was notified of the buyer's decision to exercise the right of withdrawal. Unless otherwise expressly agreed with the buyer, the refund shall be made using the same means of payment as the buyer used. The buyer shall not pay any fee as a result of the refund.
The seller can withhold the refund until the goods have been received, or until the buyer has submitted documentation that the goods have been returned. This does not apply when the seller has offered to pick up the goods.
The buyer must bear the cost of returning the goods if the right of withdrawal is used.
Deduction when using the right of withdrawal
The buyer can inspect the product before he or she regrets the purchase. It must still be possible to return the item to the seller in approximately the same condition and quantity as it was in when the buyer received it. The seller may demand that the consumer compensate for the reduction in value as a result of the buyer's handling of the goods which has not been necessary to determine the nature, properties and function of the goods.
The buyer should return the item to the seller in the original packaging if possible. The buyer may not regret the purchase of items that deteriorate rapidly, items that are not suitable for return for health or hygiene reasons, or audio and video recordings (including CDs, DVDs) or computer programs where the seal is broken.
NB! Some of our items open up for special customizations. In several cases, this involves adapting the engine. This is to be regarded as a service, and thus does not fall under ordinary right of withdrawal. The subtotal paid for such a service will be deducted upon refund of the purchase price.