It usually takes 2-3 weeks from the workshop receives the product until it has been repaired, depending on how many problems your scooter has. During busy times (Apr-Sept), the waiting time is 4-6 weeks.
The workshop has a queuing system, where it is the date the product arrives at the workshop the service time is calculated from. If the product is to be returned, it will be packed the same day it is repaired and the shipping takes approx. 1-4 days.
A mechanic is not always required to repair a problem, many issues can be easily solved yourself. A good dialogue with the workshop's customer service can often save a lot of time. It is therefore important for the workshop that the information they need to make an accurate diagnosis emerges, so that the optimal solution is achieved.